Informationen zur Anzeige:
Customer Service Representative with Finnish in native level (m/f/d)
Foundever B.V. & Co. KG
Berlin (DE)
Aktualität: 03.08.2024
Anzeigeninhalt:
03.08.2024, Foundever B.V. & Co. KG
Berlin (DE)
Customer Service Representative with Finnish in native level (m/f/d)
Aufgaben:
- Advising our Finnish-speaking customers by telephone and e-mail (50% Backoffice - 50% Inbound Calls)
- Solving queries quickly and competently to increase customer satisfaction
- Processing and resolving customer complaints
- Building relationships with the new and existing customer base
- Adhering to the principles and values of our company
- A broadband connection (DSL, VDSL or cable connection)
- An Internet connection with a speed of 16 Mbit/s downstream and 1 Mbit/s upstream (in a shared Internet household, the performance should be significantly faster!)
- A computer that is connected directly to the Internet via a router. This must support NAT (Network Address Translation), have a firewall component and ideally be connected to the home network with IPv4.
- A quiet, lockable room to work in and an ergonomic workstation
- Your place of residence must be in Germany
Qualifikationen:
- Fluency Finnish (C2-level) and English (B2-level)
- Excellent customer service expertise
- Previous experience in a customer focused, previous contact centre experience is desirable
- Proficient IT Skills (Microsoft-Office)
- The ability to work well as part of a team
- Willingness to learn and eagerness to learn
- Valid work permit for Germany
- Willing to work flexible hours as the job demands (Monday to Friday between 08:00 AM and 6:30 PM, no weekends)
Standorte