Customer Service Representative (m­­/­­f­­/­­d)

- Receive, QC, acknowledge, and enter purchase orders (from end-customers, Distributors, and Intercompany) - Place purchase orders for relevant product lines and confirm receipt - Provide Order Confirmation to customer and salesperson following defined process - Communicate delivery status to customers, expedite/escalate deliveries as needed - Collaborate with sales team and/or customer to resolve order-related or customer service issues - Produce and share relevant order-related reports - Communicate effectively with customers via email and/or phone - Provide feedback to management on workflow improvements - Support sales team as needed (e.g., initial inquiry response, quotation prep) - Perform other assigned duties