- Advising our Finnish-speaking customers by telephone and e-mail (50% Backoffice - 50% Inbound Calls) - Solving queries quickly and competently to increase customer satisfaction - Processing and resolving customer complaints - Building relationships with the new and existing customer base - Adhering to the principles and values of our company - A broadband connection (DSL, VDSL or cable connection) - An Internet connection with a speed of 16 Mbit/s downstream and 1 Mbit/s upstream (in a shared Internet household, the performance should be significantly faster!) - A computer that is connected directly to the Internet via a router. This must support NAT (Network Address Translation), have a firewall component and ideally be connected to the home network with IPv4. - A quiet, lockable room to work in and an ergonomic workstation - Your place of residence must be in Germany