Informationen zur Anzeige:
CUSTOMER SUCCESS MANAGER
FLOA S.A.
Aktualität: 30.08.2024
Anzeigeninhalt:
30.08.2024, FLOA S.A.
CUSTOMER SUCCESS MANAGER
Aufgaben:
The Customer Success Manager is a strategic and supportive partner for our merchants at every stage of the on-boarding process.
You will work closely with the sales team to ensure that all merchants needs are met in after-sales
You will drive and follow-up the on-boarding of local merchants with the different stakeholders (on-boarding central team, IT, data, fraud, risk, marketing, etc..) from end-to-end:
You will communicate with the merchant at key steps of the on-boarding process
You will follow-up the on-boarding delays at merchant level to aim at a quick delivery
You will tackle potential blocking point with the associated experts and follow-up the first weeks of production in hyper-care
You are bound to contributing to the continuous improvement of the on-boarding process by issues recommendations:
Qualifikationen:
You show high skills in adapting the best practices of the Professional Services team in France to the international development context
For top merchants, you role is essential to contribute to resolving technical issues arising after the hyper-care period
To be successful in developing FLOA's split payment solutions, we expect the Business Developer to have strong commercial, analytical and problem-solving skills as well as leadership and communication skills.
- University degree
- Proven business development or sales experience in digital transformation, e-commerce, payment solutions or similar in an international context
- Proactivity & customer-oriented & results-oriented
- Excellent comprehensive, problem-solving and sells skills
- Effective communication skills
- Strong business acumen
- Attention to details and persuasion
- Ability to establish and activate networks
- Sense of service and expertise in customer relationship/satisfaction
- Proficiency in Microsoft Office applications and Salesforce
- Fluency in German and English (French is a plus)
This role requires frequent and regular travel within the country and to France (Bordeaux and Paris).