Customer Resolution Specialist (d/f/m) - Airbus - Hamburg
28.12.2024
Bishop GmbH
Hamburg (DE)
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Customer Resolution Specialist (d/f/m) - Airbus - Hamburg
Bishop GmbH
Hamburg (DE)
Aktualität: 28.12.2024
Anzeigeninhalt:
28.12.2024, Bishop GmbH
Hamburg (DE)
Customer Resolution Specialist (d/f/m) - Airbus - Hamburg
Über uns:
For our client in the aerospace industry, we are looking for motivated candidates for the following position in Hamburg-Finkenwerder Germany with immediate effect:
Aufgaben:
- Participate in and contribute to a high performing cross functional Customer Account Support Team and Customer Resolution Services Team
- Responsible and proactive management of the customer specific open order book
- Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries
- Handle quotations and customer orders pertaining to the products including timely follow up on quotations, claims and orders in accordance with KPIs
- Maintenance of customer records
- Drive customer satisfaction by providing high quality responses to all customer related requests for spare parts and related services
- Maintenance and development of the customer service quality level
- Directly contribute to the increase in customer satisfaction and enhance internal and external communication related to customer material order performance
- Support organisation in securing on-time material delivery to meet customer expectations
- Train and Support our customers in using our e-commerce platforms
- Participate in back-up arrangements in support of absence by other Customer Resolution Specialists
- Participate in periodic functional and cross-functional activities (e.g. projects, meetings etc) as per agreement with the Manag
Qualifikationen:
- Proactive, customer oriented attitude and working style for internal stakeholders and customers
- Analytical skills
- Ability and willingness to work in a fast-paced environment
- Superior communication skills and Intercultural understanding
- Disposition/Material purchasing, Customer Service und Logistics min. over 2 years
- IT skills:
- SAP min. deep application knowledge
- Google Workspace
- Business or Supply chain/logistics min. Bachelor degree
- Shipping or aviation knowledge is an advantage
- English min. fluent
- German is a plus
Wir bieten:
- Permanent employment contract
- Flexible working hours through a personal flexitime account
- Continuous personal support from your contact person
- Travel allowance (Germany ticket)
- Company pension plan
- Bonus payment through employee referrals
Standorte