Service Operations Lead (m/w/d) - Austria

In your role as Service Operations Lead, you will provide in-depth, timely and collaborative project management, supporting both the Country lead and the local service operations in strategic decision making and project implementation. You will drive continuous improvements within service, as well as ensuring best practice across market processes and procedures. Project Management: Successfully lead and coordinate projects affecting multiple locations or the entire region including new service offerings, new revenue streams, tools and processes Continuous Improvement: Identify and drive continuous improvement across the market to reduce costs and increase efficiency, contributing to best practice sharing and standardization across all locations Insights: Regularly report to senior management and the Country Manager, including quality, cost, time details vs. plan, as well as identify roadblocks or deviations Reporting & Analytics: Provide comprehensive reporting and analytics at a country level for local initiatives and opportunities, identifying key operational improvements to assist in strategic business decision making Coordination: Act as the point of coordination between local markets and EMEA business support, requesting system improvements from the field and overseeing implementation of new tools and processes across the market. Act as the 'go-to' for the leadership team, supporting local service centers and driving process improvements where necessary to ensure Tesla standard throughout Collaboration: Collaborate cross-functionally with key business functions including Service, Virtual, Technical Operations, Mobile Operations, and Data Analytics to help build integrated, forward-looking processes that are documented and maintained across the area you oversee Solution orientation: Focus on solutions and overall best for Tesla, actively engaging local stakeholders to secure ownership, results and development of new processes that will help in building a strong organization