25 km
Keysight Technologies Deutschland GmbH
Field Service Engineer (m/w/d) 21.08.2024 Keysight Technologies Deutschland GmbH Bochum (DE)
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Field Service Engineer (m/w/d)

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Keysight Technologies Deutschland GmbH
Bochum (DE)
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Field Service Engineer (m/w/d)
Keysight Technologies Deutschland GmbH
Bochum (DE)
Aktualität: 21.08.2024

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21.08.2024, Keysight Technologies Deutschland GmbH
Bochum (DE)
Field Service Engineer (m/w/d)
Aufgaben:
The responsibilities will include, but are not limited to, the following: - Perform on-site troubleshooting and repair of customer equipment in a timely, thorough, and professional manner. - Manage and implement preventative maintenance (PM) and calibration schedules (on-site or return to Keysight) in conjunction with the customer's production requirements. - Installation of hardware and software/firmware upgrades and service notes. - Supporting the Global Solutions Delivery team with involvement in on-site installation and commissioning of the complete solution. - Supporting regional project teams with support strategy planning and implementation. - Coordination of third-party service providers. - Work with cross-functional teams to address difficult repair situations and escalations. - Deliver customer training. - Determine and develop approaches to the varied assignments associated with this position. - Lead field service and support projects requiring coordination with other functions, customers and suppliers. - Solve a broad range of system problems of varying scope and complexity, involving hardware, software, networking, application and facilities. - Assist the Sales teams as needed; proactively look for growth opportunities to drive annual recurring revenue.
Qualifikationen:
- Bachelor's Degree in Electronic or Electrical Engineering, Engineering Technology or equivalent. - Fluent in German and English. - Valid driver's license with clean driving record; ability to travel via car and air is essential. - Flexibility to travel across Europe when required. The ability for short-notice travel is essential to this role. Note - this is a customer facing role, so travel will be required >50% of the time. - Working knowledge of battery test technologies and solutions would be advantageous. - Electrical, Electronic and Electromechanical troubleshooting techniques and skills knowledge, with a focus on power electronics, high voltage/current systems and safety. - Previous on-site commissioning and/or service delivery experience desirable. - Good working knowledge of MS Windows OS, Linux and networking. - Strong organisational skills, with the ability to prioritise tasks in a logical manner. - Be self-motivated, with the ability to work with minimal supervision. - Ability to make decisions that favourably effect customer uptime. - Excellent written and verbal communication skills. - Ability to work in high-stress, mission critical situations. - Flexible working hours per customer commitments. - Requires general proficiency with tools, systems and procedures to accomplish job.

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