Customer Service Sales Representative (German-Speaking) - On-site-Part time- HH02
31.10.2024
Concentrix
Valencia (ES)
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Customer Service Sales Representative (German-Speaking) - On-site-Part time- HH02
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Concentrix
Valencia (ES)
Informationen zur Anzeige:
Customer Service Sales Representative (German-Speaking) - On-site-Part time- HH02
Concentrix
Valencia (ES)
Aktualität: 31.10.2024
Anzeigeninhalt:
31.10.2024, Concentrix
Valencia (ES)
Customer Service Sales Representative (German-Speaking) - On-site-Part time- HH02
Aufgaben:
As a Customer Service Sales Representative on our team, you will:
- Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests
- Fast and effective reply to inbound queries
- Make outbound calls when necessary to solve issues with customers and different internal business units
- Create quote and follow up with cross selling / up selling and a proactive and service attitude
- Ensuring personal knowledge of the Store portfolio and Post sales process´s are maintained
- Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.
Qualifikationen:
Experience the power of a game-changing career
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
- Are bilingual or proficient in German and fluent in English
- Have minimum of 1 year relevant experience
- Have strong communication skills
- Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
- Are customer driven and motivation to work in sales
- Are achievement and target oriented
- Have IT knowledge and technical understanding
- Have strong personal interest & curiosity in IT products and applications
- Have Real capability to listen to customers
- Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
- Have Exceptional customer facing and customer care skills
Standorte