25 km
Zoomlion Europe GmbH
Service Manager (m/w/d) 28.05.2024 Zoomlion Europe GmbH Waldlaubersheim (DE)
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Service Manager (m/w/d)

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Zoomlion Europe GmbH
Waldlaubersheim (DE)
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Service Manager (m/w/d)
Zoomlion Europe GmbH
Waldlaubersheim (DE)
Aktualität: 28.05.2024

Anzeigeninhalt:

28.05.2024, Zoomlion Europe GmbH
Waldlaubersheim (DE)
Service Manager (m/w/d)
Aufgaben:
- Responsible for monitoring the quality of service business execution and process compliance, identifying and reporting service quality issues, major product quality issues, and other anomalies. - Responsible for collecting system issues, proposing process optimization suggestions, and supervising the implementation of optimization. - Responsible for coordinating service resources, identifying anomalies such as insufficient and unauthorized use of service resources, and coordinating resources across departments. - Responsible for building and managing customer service centers, monitoring customer feedback transmission and monitoring customer complaint handling. - Responsible for department construction, coordinating the construction and management of the department, including recruitment, training, selection and cultivation of personnel. - Other key tasks assigned by the headquarters and the superiors.
Qualifikationen:
- Bachelor's degree or above, with professional background in Business Administration, Engineering Machinery, Mechanical Manufacturing, English, National Trade, etc. - Rich experience in after-sales service in the construction machinery industry, familiar with the construction of service supervision systems. Having experience as a service manager is preferred. - [The Service Director is required to have at least five years of experience in after-sales service industry and service team management. The Service Manager is required to have at least three years of experience in after-sales service industry and service team management.] - In addition to being proficient in the native language, one must be fluent in English or Chinese and possess good listening, speaking, reading, and writing abilities. - Proficient in Microsoft software such as Word, Excel, PowerPoint, etc. - Identifying the corporate culture of ZOOMLION, strong communication and organizational skills, management abilities, clear logical thinking, strong data analysis and report writing abilities, and a high sense of responsibility. If you are interested, please send your English version CV.

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