Customer Success Manager (m/f/d)
12.12.2024
EPLAN GmbH & Co. KG
bundesweit, Niederlande
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12.12.2024, EPLAN GmbH & Co. KG
bundesweit, Niederlande
Customer Success Manager (m/f/d)
Über uns:
We are Eplan. Design, planning and engineering professionals and software specialists, driving industrial automation, integration and digital transformation. We are part of the Friedhelm Loh Group. A family-run business and global player, an innovation leader and internationally recognised as a top employer.
Aufgaben:
- We are looking for you as Customer Success Manager (m/f/d) in Germany or the Netherlands. You will be responsible for successful customer implementations and customer retention in Data Driven Business Solutions
- Support pre-sales activities alongside Sales and Business Development team
- Develop and maintain requirements documents for CSM pre-sales customer engagements
- Provide pre-sales technical knowledge to address customer questions, concerns, challenges
- Collaborate with Sales and Marketing on development of educational materials for use in pre-sales
- Technical interface for internal and external technical stakeholders
- Conduct customer on-boarding
- Conduct follow up actions to achieve customer retention targets
Qualifikationen:
- University degree (preferably in IT or engineering), or comparable qualifications
- At least two years of professional experience in IT, engineering, SaaS implementations or similar roles
- Expertise in IT infrastructure and systems, data structures, data sharing/exchange and data analysis, API
- Interfaces, ERP systems and interfaces and cloud technologies
- Excellent communication skills with ability to project confidence with stakeholders at all levels
- Team player with a high level of self-motivation, flexibility, assertiveness, and commitment
- Ability to travel nationally and internationally
- Fluent in German and English
Wir bieten:
- We shape the future: globally successful, innovative and forward-looking - with the values of a family business
- We take a long-term approach to collaboration: we act responsibly, focus on team spirit and offer opportunities for personal development (e.g. Loh Academy)
- More flexibility for work and leisure: attractive working time model and the option of mobile working
- Numerous additional benefits and employee offers, e.g. company pension scheme, corporate benefits, bike leasing, free employee parking, etc.
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