Operation Expert Check Out (m/f/d)
17.10.2024
Hays Professional Solutions GmbH
Mülheim an der Ruhr (DE)
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Operation Expert Check Out (m/f/d)
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Hays Professional Solutions GmbH
Mülheim an der Ruhr (DE)
Informationen zur Anzeige:
Operation Expert Check Out (m/f/d)
Hays Professional Solutions GmbH
Mülheim an der Ruhr (DE)
Aktualität: 17.10.2024
Anzeigeninhalt:
17.10.2024, Hays Professional Solutions GmbH
Mülheim an der Ruhr (DE)
Operation Expert Check Out (m/f/d)
Aufgaben:
- Taking over the full ownership of the seamless operation of our checkout solutions deployed to more than 7,300 stores
- Having the broad overview of the health status of our checkout solutions in our ten supported countries at any given time, backed by corresponding KPIs and suitable dashboard visualisations
- Pro-actively advise and push (technical) enhancements to further smoothen our live operations to the Product Owners
- Instructing our Global Service Desk as well as National IT Departments on how to take care of incidents identified with our monitoring solution and backed by corresponding knowledgebase articles
- Being the driver in sustainably smoothening our live operations, challenging our external development partners and vendors accordingly
- Manifesting the specialized knowledge of ITSM methodologies in the heart of the product teams
Qualifikationen:
- Having a proactive hands-on mentality in approaching tasks and challenges, keeping the overview in challenging situations
- Being able to understand complex situations and to identify dependencies with ease
- Easily applying the theoretical expertise from the ITIL frameworks into practice, esp. focusing on service transition and service operation practices
- Having worked as a valuable member of an agile team, with the ability to adapt to new environments and changing technical set ups
- Proficiency and hands-on experience in utilizing tools such as ServiceNow and Jira, coupled with advanced methodologies
- Interest to work in an international context with different cultures, demonstrating strong intercultural communication skills and the ability to thrive in diverse work environments
- Strong communication and presentation skills in English
Standorte