Informationen zur Anzeige:
Customer Support Trainer (m,f) Swedish
Personalbüro U. Herrmann
Aktualität: 03.12.2024
Anzeigeninhalt:
03.12.2024, Personalbüro U. Herrmann
Customer Support Trainer (m,f) Swedish
Aufgaben:
- Conduct product, process,behavior, motivation & soft skills training
- Design training content, consult stakeholders to find a suitable schedule for the training and impart training on product, service, processes systems, soft skills and mock call certification
- Handle on floor training batches
- Coordinate refresher trainings
- Support operations during transitions of various processes by ensuring that delivery teams are capable of meeting required KPI
- Conduct monthly client calibrations sessions
- Prepare and administer periodic performance reviews for agents
- Track learning progress of agents and react to training needs
- Provide Improvement suggestions around training delivery/content/deployment
Qualifikationen:
- Excellent verbal and written communication in C1 Swedish and B2 English
- BPO/call centre experience in the same/similar role
- Fintech experience would be a great asset
- College or vocational school graduate, or possess comparable work experience
- Excellent public speaking skills
- Willing to relocate to Riga or already residing there
- Ability to maintain a solution-oriented approach
- Effective time management skills
- Availability to work 8 hours shifts within time frame of 9 AM - 9 PM Monday - Sunday
- Understanding of effective training methodologies and tools
- Flexibility/ownership and the ability to handle work under pressure, within challenging environment and with tight delivery timelines
- Excellent problem solving capabilities and lateral thinking skills
- Understanding of the business situations and capability to address issues
Wir bieten:
- Relocation support
- Paid startup training and professional development sessions
- A dynamic and diverse job in a pleasant and modern environment
- Opportunities for personal and professional development