Customer Order Specialist (d­­/­­f­­/­­m) - AIRBUS

Hamburg is set-up in several Single Point of Contact (SPOC) groups composed of one Customer Order Their allocated customer portfolio. The COS is the primarily interface between the customer and the Initial receipt, sourcing at procurement, escalation, delivery followup and claim handling for Airbus and Responsibility for order processing, administration and management of material orders received From customers (airlines, maintenance and repair organizations (MROs), brokers and others) Facilitates material stock dispatch from global resources (warehouses, suppliers, vendors, etc.) Charged with material sourcing from Satair procurement and other business partners which Includes constant monitoring and escalation Provides consistently high quality responses to all customer related requests for all materials and Related services to ensure the highest possible customer satisfaction Organize and conduct regular account meetings with customers, internal stakeholders, Satair Account Directors, Airbus Customer Support Directors, Airbus Field Service Representatives and Zusammenzuarbeiten und Geschäftsbeziehungen zu pflegen Koordinieren und Ziele termingerecht zu erreichen Disposition / Materialbeschaffung mind. über 2 Jahre Kundenservice/ Customer Service mind. über 2 Jahre Google Workspace von Vorteil