Technical Support Specialist (f/m/d)
20.12.2024
HMS Industrial Networks GmbH
Karlsruhe
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20.12.2024, HMS Industrial Networks GmbH
Karlsruhe
Technical Support Specialist (f/m/d)
Über uns:
HMS stands for Hardware Meets Software (TM) .
As a dynamic, future-oriented and listed technology company, we promote innovation in information and communication technology. Join us and shape the future with us!
Aufgaben:
- You clarify questions about the commissioning and configuration of our IoT solutions and communication products via our modern ticket system (Zendesk), telephone, TeamViewer or Teams
- You analyze errors in the event of malfunctions, evaluate error messages and initiate targeted solutions - always calmly and competently
- Together with colleagues from Europe, you optimize our self-help tools and continuously expand our knowledge database
- With your customer focus, you actively contribute to the continuous development of our products and processes
- Customer retention with heart: If a customer ends the conversation satisfied, you've successfully assisted them
Qualifikationen:
- Specialist knowledge: You have knowledge of electrical engineering, mechatronics or automation technology - through a corresponding degree or relevant professional experience
- Experience with communication technologies: You have initial insights into industrial communication technology, both wired and wireless. Knowledge of Industrial Ethernet is a plus, but not a must
- You are fluent in written and spoken English; knowledge of German is an advantage
- You enjoy occasional business trips
Wir bieten:
- Mentoring program and structured onboarding
- Diverse, international environment, globally networked and Swedish corporate culture
- Flexible and mobile working (2 days per week)
- Further development programs (Grow, specialist career path, management career path)
- Commitment to sustainability: JobRad, sustainability subsidy, e-charging stations
- Employee share program, BAV and lifetime working time account
- Subsidy for Urban Sportsclub, subsidized lunch
- Great company events such as our summer party and Christmas party
Unser Kontakt:
Alina Nobiling
HR Specialist Recruiting
+49 721 989777 131
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