Site Policy Manager (m/f/d)
22.03.2025
TELUS International Germany GmbH
Essen, Ruhr (DE)
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Site Policy Manager (m/f/d)
TELUS International Germany GmbH
Essen, Ruhr (DE)
Aktualität: 22.03.2025
Anzeigeninhalt:
22.03.2025, TELUS International Germany GmbH
Essen, Ruhr (DE)
Site Policy Manager (m/f/d)
Unternehmen: TELUS International Germany GmbHArbeitszeitmodell: VollzeitArbeitsort: Essen, Ruhr (DE)Stellenbeschreibung:RESPONSIBILITIES- Provide technical leadership to the policy teams.
- Management of Policy Requirements. Ensure that training, or policy teams are sufficient to communicate regular and short notice requested changes in work specifications to staff. Deficiencies must be identified and addressed immediately to have sufficient capacity available.
- Ensure continuous improvement and updating of policy documentation in collaboration with the client.
- Ensure effective delivery of information to colleagues and prior verification of adjustments. Adherence to defined release processes is essential here.
- Participate in necessary policy events (internal & external) within the client program.
- Collaborate with the client to ensure that decisions, policies and procedural instructions of the client are adhered to. Conduct regular audits to verify process compliance and communicate results to all relevant departments.
- Conduct training for new or modified procedural instructions and processes.
- Active performance of result audits with the client, with the objective of adhering to the quality of decisions (basis for decisions in process evaluation).
- Revision of decision processes with allegedly non-conform results. Backgrounds that have led to these wrong decisions are analyzed.
REQUIREMENTS
- 2+ years of experience in a training or policy management leadership role, preferably in an international organization.
- Fluency in English - C1 level
- Good knowledge of quality process improvement techniques
- Strong self-motivation and enthusiasm. Show initiative and work into the unknown without being asked to do so.
- Excellent communication and consulting skills. Be able to influence/guide people also through strong communication and interpersonal skills.
- Successful experience working with cross-functional groups to deliver results.
- Passion for ensuring world class results & experiences for the end user.
- Ability to work successfully in a dynamic, constantly evolving environment, preferably across multiple teams or offices
- Experience in multicultural working environment and working with diverse teams
- Demonstrated ability to ensure personal expertise on company policies and social community standards is maintained and developed
What we offer:
- Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
- Advanced job opportunities in our internationally growing company
- Great office at the city center of Essen
- Positive international working environment
- Fun Floor with PlayStation, table tennis, and much more
- Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation
- Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks
- Attractive employee referral bonus programs
- Intriguing and diverse responsibilities
Ready to make an impact on AI technologies?
If this opportunity sounds appealing to you, apply now! Kindly attach your CV in English.
*Please note that only shortlisted candidates will be contacted.
About TELUS Digital AI Data Solutions
Creating and enhancing the world's data to enable better AI via human intelligence.
We strive to enhance the world's data to enable better AI through human intelligence. Our team of data, technology, and project management professionals work with companies to test and improve machine learning models. We handle various data types, including text, images, audio, video, and geo. Our solutions improve AI systems in multiple applications, such as advanced smart products, improved search results, expanded speech recognition, more human-like bot interactions, and more.
TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation.
Inhalt: © Bundesagentur für Arbeit − Referenznummer: 10001-1001272837-S
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