Soft-Skills: Selbständiges Arbeiten, Organisationsfähigkeit, Problemlösefähigkeit, Sorgfalt/Genauigkeit, Kommunikationsfähigkeit Die Arbeit findet maßgeblich in englischer Sprache statt. Entsprechende Sprachkenntnisse müssen daher bereits zur Einstellung vorhanden sein. The candidate will have knowledge in networking, Microsoft server administration, large capacity storage solutions, IT Security best practices, help desk processes and desktop application deployment. You will be highly experienced in providing excellent one-on-one end-user service, problem escalation/resolution and possess superb communication skills both on-premise and via remote support. Troubleshoot problems and advise on the appropriate action. - Post-Secondary education with a minimum of 5 years related experience - Microsoft Windows Desktop and Server Operating Systems - Microsoft Server Technologies (AD, Exchange, Terminal Services, SharePoint, etc.) - Virtualization experience (Hyper-V, VMWare or other hypervisors) - Understanding of network fundamentals (TPCIP, Routing, VLAN, etc.) - Understanding of server hardware and RAID systems - Exceptional analytical and troubleshooting skills - Extreme attention to detail and accuracy - Good listening skills, memory and focus - Positive and professional attitude - Excellent interpersonal and communication skills - Ability to work well independently and as part of a team - Prioritization and time management skills - Excellent oral and written communication skills - Ability to be creative, innovative, and demonstrate a commitment to quality - Occasional off-hours work to meet IT system demands - Understanding the importance of logging all help desk interactions. - Solid experience in problem analysis and resolution of software problems. Proven ability to function in a self-directed environment. - Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success. - Innovative thinker who is positive, proactive, and readily embraces change. - Solid customer service skills and the ability to handle end-users professionally during all forms of communication. - Strong written and verbal communication skills. - Redirect problems to appropriate resources and escalate situations requiring urgent attention. - Stay current with system information, changes and updates. - Research questions using available information resources. - Proficient with Microsoft desktop platforms, Windows 11 Professional. - Proficient with various Microsoft Applications, with the MS Office suite. - Knowledge and understanding of «Cloud» computing and familiar with Office365. - Skills in user/site administration in SharePoint 2013/2016/2019. - Strong understanding of Ethernet, TCP/IP routing and general Network fundamentals. - Understanding of inventory control as it relates to staff issued equipment. - Working knowledge of fundamental operations of relevant software, hardware and other equipment. - Knowledge and experience of ITIL customer service practices. - Proficient in English and German languages. - 2+ years of experience in a tier-1 technical support role in a technical support/help desk environment. - 2+ years of experience in tier-2/3 systems administrators' role, specifically Microsoft. - 2+ years of experience in Storage Solutions and Data Management. - 2+ years of experience with network administration, specifically with firewalls and managed switching. - College/Technical School Diploma in Systems Administration/Desktop Support or Related experience and training from an accredited Technical Institution. - Microsoft Certified Solutions Associate Server 2019 or Equivalent MSCE/MCITP certifications. - MCTS Certified Microsoft Windows Client for Windows 11/Windows Server. - CompTIA Network+ (or equivalent). - CompTIA Security+ (or equivalent).