As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected. The primary role of the a Senior Manager, SAP- Sales and CRM (m/w/d) is to manage talent, processes, projects, stakeholders. The role will also have functional ownership of the Sales and CRM areas of SAP. - Attract, develop, and lead a world-class IT Enterprise applications organization; develop a team culture of innovation, collaboration, and ongoing improvement. - Monitor resource capacity and demand to ensure optimal resource utilization and project staffing. - Foster a collaborative and inclusive environment where experimentation, learning, and adaptation are encouraged. - Set clear goals and objectives for the team and provide guidance for their professional development. Managing projects and IS delivery includes; - Collaborate with PMO and COE to deliver project objectives, timelines, prioritization, and implementation plans, ensuring cost effective, quality, and timely delivery of high-quality IT solutions. - Provide expert functional knowledge in the SAP Sales and C4C areas. - Ensure the project management system is timely and consistently updated to reflect project statuses - Responsible for the assignment of projects, project tasks, support desk tickets within functional area - Ensure integration with other functional areas and work well with other teams - Ensuring a baseline is established for the functional area - Is self driven to have current knowledge of SAP innovations - Have an understanding of the capabilities of SAP's tools and knowledge what the software can and cannot do - Drive implementation of standard processes while meeting customer needs - Have a mindset of continuous improvement and simplification when designing, reviewing, and approving solution approaches - Assist IS leadership in development and execution of an SAP roadmap - The candidate must have an expert understanding of the functional or technical area assigned and a good understanding of the interrelationships with other functional areas, and strive to keep current on new technology development. - Have a good understanding of the processes before and after the area of expertise with a great cross functional understanding - Prepare and present regular status reports and dashboards to executive leadership, providing insights into project status, risks & issues, trends, and identified opportunities for improvement. - Collaborate with key stakeholders to understand business needs, priorities, and expectations. Support development of business cases and project charters. - Ensure strategic alignment through prioritization, resource capacity management, key result tracking and program management to achieve strategic vision.