- Responsible for business operations using established IT services based on business requirements for DSE Affiliates and Regional Hub - Act as primary contact for business users of the affiliate platform - Work closely with Regional Business Leads - Escalate to Regional Service Manager if issues, risks or requirements are not resolved - May be called upon by Regional IT to triage IT related issues - Develop and manage onboarding forms (EU + Affiliates) - Approve/reject user role requests and assign training in ALTOS Learning Man.System - Ensure training assignments are completed and fulfilled on time - Processing of standard form requests, e.g. Product Request Form, Master Data Update Request, Restricted Workflow Requests - Manage and approve other standard forms, e.g. portal change requests - Attend bi-weekly meetings with IT and Business; responsible for disseminating information to affiliates - Ensure all EU subsidiary documentation is up to date and maintained, e.g. master setup file, local user group restriction files, QRCs - Manage and participate in the testing of any enhancements (i.e. Business, Veeva Vault releases, Tech Support changes) or changes at the affiliate level.