Tesla is looking for a customer-focused, experienced, and motivated Energy Customer Support Specialist to join our Energy team in Berlin. If you love helping people, are customer-centric, and technically skilled, we would love to meet you. As a Customer Support Specialist, you will act as the first point of contact for our customers and installers, provide product information, answer questions, and resolve any problems that our customers and installers might face. You'll mainly provide customer support for our home battery, the Powerwall. Tesla's Powerwall is a home battery designed to store energy from solar or the grid, so our customers can use the energy anytime they want - at night or during an outage. Provide the highest level of verbal and written (technical) customer support via telephone and email systems Evaluate the needs of customers & installers and work in a creative, proactive manner to resolve technical and general support enquiries for our Energy products Determine the best course of action for all support activities Communicate customer & installer concerns escalation team and others as necessary to resolve issues Accurately record issues and data into CRM/Support Systems