- Handle customer enquiries and requests and respond to them according to need and situation. - Communicate with customers via different channels (e.g. phone, mail or chat) to ensure an optimal customer experience. - Dealing with the customer's various concerns regarding their social media account, marketing measures and their advertising effectiveness and offering them the right solution. - Provide individual product advice that not only generates orders, but also fulfills the real needs of our customers. - Once the customer is happy, document the interaction in the customer database.