As a Customer Representative on our team, you will: - Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands. - Take incoming calls from boutiques and shops and resolve demands. - Log call details onto call management systems and provide response and resolution within SLA. - Maintain service and product knowledge and expertise associated with applications specific to individual customers. - Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project. - To understand and comply with administrative duties