Customer Service Representative (m/f/d) Social Media Support : Dutch
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Personalbüro U. Herrmann
Informationen zur Anzeige:
Customer Service Representative (m/f/d) Social Media Support : Dutch
Personalbüro U. Herrmann
Aktualität: 25.10.2024
Anzeigeninhalt:
25.10.2024, Personalbüro U. Herrmann
Customer Service Representative (m/f/d) Social Media Support : Dutch
Aufgaben:
- Handle customer enquiries and requests and respond to them according to need and situation.
- Communicate with customers via different channels (e.g. phone, mail or chat) to ensure an optimal customer experience.
- Dealing with the customer's various concerns regarding their social media account, marketing measures and their advertising effectiveness and offering them the right solution.
- Provide individual product advice that not only generates orders, but also fulfills the real needs of our customers.
- Once the customer is happy, document the interaction in the customer database.
Qualifikationen:
- Are proficient or bilingual in Dutch + English B2 in speech and writing.
- Also have a good command of written and spoken English.
- Are service-orientated and communicative and are able to meet customers at eye level in a friendly and pleasant manner.
- Are interested in social media, online media or digital marketing.
- Can flexibly cover the service hours (Monday - Sunday 7.00 - 23.00), which are staffed using a rotating multi-shift system.
- Are confident in using a PC.
- Are a German resident. Unfortunately, applicants from Saxony, Hessen, Saarland and Hamburg cannot be considered. .
- Can fulfil the requirements for a remote workplace.
- Are willing to continuously expand your skills.
- Experience in customer service