Informationen zur Anzeige:
Technical Service Support Cryo Systems (m/f/d)
FormFactor GmbH
Thiendorf (DE)
Aktualität: 04.09.2024
Anzeigeninhalt:
04.09.2024, FormFactor GmbH
Thiendorf (DE)
Technical Service Support Cryo Systems (m/f/d)
Aufgaben:
- Your thing. In small teams, you will work independently and close to the product. You will find your solutions and accompany the entire production cycle.
- Interacts with customers, company sales and/or service representatives in handling a variety of pre- and post-sales service functions
- Objectives deal with timeliness, accuracy and customer satisfaction both internally and externally
- Provide phone support to correct customer or field service issues or determine appropriate next steps
- Research multiple data bases to determine configurations and correct bill of materials to determine repair or upgrade parts for service-related issues and upgrades
- Interdepartmental collaboration with engineering, hardware and software development, and manufacturing
Qualifikationen:
- Successfully completed degree in engineering (diploma, bachelor's/master's degree)
- Good knowledge in the field of automation technology / electrical engineering
- As you are very often the first person a customer speaks to, you should be able to understand the customer's problem, and determines to which function customers should be referred.
- Personally, you need to be able to handle the stress of making timely and accurate decisions.
- Experience in equipment engineering preferably in the semiconductor industry desirable
- Very good organizational and communication skills
- Good English and German skills (written and spoken)
- Willingness to travel up to 10% domestically and internationally
- Flexible and detail-oriented way of working
- Able to commute independently to the office- German driving license.
Standorte