- Interacting with customers in a kind and helpful manner is key to creating memorable experiences and building customer loyalty - Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer - Working each and every day with a safety mindset by ensuring we hold ourselves and each other to the highest standards - Navigating challenges by being steady yet adaptable. Maintaining composure and managing conflict and not taking customer frustration personally. - Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies. - Working with state of the art tools in an exciting environment - Checking-in and processing of passengers and baggage onto flights - Ensuring that passengers are in possession of valid documentation for travel - Meeting and boarding flights, assisting passengers wherever required that includes: - Working remote arrivals and departures outside (heat, rain, snow) - Driving on the ramp - Baggage service handling, incl. occasional lifting of bags up to 25kg - Manual handling of aircraft doors - Transfer counter - United Club lounge - Assigned other duties in Customer Services as and when required to meet operational demands ensuring the smooth running - Professional service to our customers, both internal and external