Customer Service Representative (m/f/d)
08.12.2024
Neo Temp GmbH NL Potsdam
Berlin (DE)
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Customer Service Representative (m/f/d)
Neo Temp GmbH NL Potsdam
Berlin (DE)
Aktualität: 08.12.2024
Anzeigeninhalt:
08.12.2024, Neo Temp GmbH NL Potsdam
Berlin (DE)
Customer Service Representative (m/f/d)
Aufgaben:
- Receive, QC, acknowledge, and enter purchase orders (from end-customers, Distributors, and Intercompany)
- Place purchase orders for relevant product lines and confirm receipt
- Provide Order Confirmation to customer and salesperson following defined process
- Communicate delivery status to customers, expedite/escalate deliveries as needed
- Collaborate with sales team and/or customer to resolve order-related or customer service issues
- Produce and share relevant order-related reports
- Communicate effectively with customers via email and/or phone
- Provide feedback to management on workflow improvements
- Support sales team as needed (e.g., initial inquiry response, quotation prep)
- Perform other assigned duties
Qualifikationen:
- Proficient in PC skills with 3+ years' experience, including:
- CRM tools (preferably Salesforce)
- ERP tools (preferably NetSuite)
- Proactive with strong problem-solving skills
- Comfortable working across various time zones and diverse cultures
- Demonstrated expertise in resolving customer issues with a professional, customer-oriented demeanor
- Willingness to exceed defined job responsibilities
- Ability to excel in a time-sensitive environment and readily adapt to shifting priorities
- Previous experience in the B2B technology industry is a plus
- You have an advanced command of both the German and English languages, reaching a proficiency level of C1.
Wir bieten:
- Indefinite employment contract
- Annual salary of EUR44,500, commensurate with the responsibilities
- Versatile and responsible role with interesting and varied tasks
- Collaboration in a renowned and forward-thinking innovation company
- Open, honest, direct, friendly, and uncomplicated interpersonal interactions
Unser Kontakt:
Bewerbung.berlin@neo-temp.de (mailto:bewerbung.berlin@neo-temp.de?subject=Meine%20Bewerbung)
030 402 030 99-0
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